Common questions
Is Northstar Keep free?
Yes. You can create a memorial page and keep it online for free, for as long as you want. There is no time limit and no card needed to start. If you later want more storage or extra features there are paid options, but a complete, private memorial costs nothing.
Does it cost anything to start?
No. Creating a memorial, inviting people to contribute and importing from Facebook are free, with the core features included. Paid plans add more storage and unlimited editors, but you only upgrade if you want them.
What is the difference between Free and Keep?
Storage and editors. Free gives each memorial 1 GB and up to 3 editors besides you, with pending invitations counting towards the 3, and includes Facebook import. With Keep, every memorial you own gets 30 GB, unlimited editors and WhatsApp import. With Keep Forever, one memorial gets 30 GB, unlimited editors and WhatsApp import with a single payment, and keeps them even if a plan ends. See our terms for exactly what we commit to.
What happens to the page if I stop paying?
If you downgrade from Keep to Free, the page stays live and nothing is deleted. If a memorial is using more than the free 1 GB, new photos, videos and recordings for it are paused until space is made or Keep is restarted. Rejecting or removing items frees their space.
Do family and friends need an account to add photos or messages?
No. Anyone you invite can add photos, messages and memories without creating an account or logging in. They open the link you send and contribute. This is the thing most people are looking for and most platforms get wrong, asking grieving friends to sign up before they can leave a memory.
Who can see the memorial?
You decide. Every memorial is private by default. You can keep it visible only to people you share a link with, ask people to be approved before they can view it, or open it up if you would prefer. The person who creates the memorial controls who can see it and who can add to it, and that can change at any time.
Is my data private?
Yes. The page is private by default. You choose who can view it, who can contribute, and what is displayed. We are registered with the Information Commissioner's Office and pay the annual data protection fee, and we operate under UK data protection law.
Who controls what appears on the page?
You do. Contributors can submit photos, videos, and messages. You choose whether submissions wait for your approval before appearing, or publish straight away. Either way, you decide what stays on the page. You can change these settings at any time.
Are there ads on the memorial?
No. We do not show ads on your memorial, and we never sell anything to the people who visit a memorial. No gifts, no upsells. The page stays about the person who died, not about us.
Will you sell my information or the memorial's content?
No. We do not sell your data or the contributions people add, and the email addresses of people who contribute are never used for marketing. The content belongs to your family, not to us.
How is Northstar Keep different from other memorial sites?
Northstar is built privacy first. Every memorial starts private, open only to people who have the link. Family and friends can add photos and memories without creating an account. There are no ads, and nothing is sold to visitors. It is a calm, family-controlled place to gather memories, not a social network and not a donation tool. See how Northstar compares with other memorial sites.
Can I transfer the account to someone else later?
Yes. You can designate a custodian successor who will take over management of the page. This is part of how we help families plan for the long term.
What happens to the memorial over time?
A memorial is meant to last, so it stays online for as long as you keep it. We are building Northstar for the long term, and the memorial you create is yours.
Who is behind Northstar Keep?
Northstar Keep is an independent UK company. It is not part of any larger funeral or cemetery group, and it was built to give families a private, calm place to remember someone.